Welcome to Snapiens ("we," "us," "our"). Snapiens Inc. provides AI-powered tools, knowledge agents, and workspace services (the "Services") accessible through our websites, mobile apps, and APIs.

By using Snapiens, you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any supplemental policies or agreements referenced herein.

If you do not agree to these Terms, you must not access or use Snapiens.

You must be at least 16 years old (or older where required by law).

By registering or using Snapiens on behalf of an organization, you represent that you have the authority to bind that organization.

You may not use Snapiens if you are located in a country or region subject to U.S. sanctions (including Cuba, Iran, North Korea, Syria, Crimea, Donetsk, or Luhansk).

You must create an account to use most Services. You agree to:

• Provide accurate and complete information; • Maintain confidentiality of your credentials; • Immediately notify us of any unauthorized use.

You are solely responsible for activities under your account. Snapiens is not liable for losses due to compromised credentials.

Snapiens supports individual and organizational workspaces.

• Each organization designates one or more Administrators who can manage users, permissions, and data within that workspace. • Admins may access and delete member-generated data for legitimate organizational purposes. • Snapiens employees may only access customer workspaces for support, troubleshooting, or legal compliance, under strict confidentiality.

You agree not to use Snapiens for purposes that are unlawful, harmful, or unethical. Prohibited uses include, but are not limited to:

Snapiens accounts—whether individual or organizational—may only be used to create, manage, and deploy knowledge, agents, or automations for the direct benefit of the account holder or the single organization associated with that account.

You may not use Snapiens to create, deploy, operate, or manage agents, knowledge structures, or workspaces for multiple businesses, clients, or third-party entities, including but not limited to:

• Using a personal or single-company subscription to host knowledge for external clients; • AI agencies or consultants deploying agents for several customers under one subscription; • Creating separate Spaces, Folders, or workspaces for unrelated businesses within one account; • Reselling, sublicensing, or offering Snapiens-powered agents without an approved partner agreement.

Permitted Scenario (Clarification)

A company may invite external contractors, consultants, or agencies to work within its own workspace for the sole purpose of building or managing that company's knowledge and agents. In this case, the agency is considered a service provider acting on behalf of the account owner, not a multi-client operator.

Enforcement and Penalties

Any use of Snapiens to serve multiple unrelated clients or organizations under a single subscription constitutes misuse of the Services and may result in:

• Immediate suspension or termination of the account; • Removal or deactivation of deployed agents; • Loss of access to the platform; • Any additional remedies available under applicable law.

To operate Snapiens on behalf of multiple clients, you must obtain a separate commercial license or partner agreement explicitly authorizing such use.

• Paid plans are billed via Stripe or authorized payment partners. • Subscription fees are non-refundable once billed. • Subscriptions auto-renew unless canceled prior to the renewal date. • Taxes and currency conversion fees may apply depending on your region.

Snapiens retains all rights, title, and interest in its platform, AI systems, APIs, and designs. You may not copy, modify, or build derivative products from Snapiens or its outputs.

All trademarks, logos, and names are property of Snapiens Inc. or its licensors.

Snapiens integrates with third-party providers (e.g., AWS, OpenAI, Pinecone, Stripe). Your use of such integrations is governed by their own terms and privacy policies.

Snapiens is not liable for issues or losses resulting from third-party services.

• Snapiens provides AI-generated content which may be probabilistic, incomplete, or inaccurate. • Outputs are for informational purposes only and should not be relied upon as professional advice. • Users remain solely responsible for verifying, interpreting, and acting upon AI outputs.

Snapiens disclaims liability for:

• Harm, injury, or loss arising from AI-generated answers or guidance. • Misuse of the Services by users or third parties. • Consequences of user-deployed knowledge agents or public bots.

If you experience distress or self-harm thoughts, please seek immediate help through local emergency services. Snapiens does not provide crisis support.

We may suspend or terminate your account if you:

• Violate these Terms or applicable laws; • Endanger others through your content or actions; • Misuse Snapiens infrastructure or integrations.

Upon termination, we may delete Customer Content after a 30-day retention period, except where legally required to retain it.

To the maximum extent permitted by law:

• Snapiens' total liability for all claims shall not exceed the fees paid by you in the last 12 months or $100, whichever is higher. • Snapiens shall not be liable for indirect, incidental, punitive, or consequential damages, including loss of profits, data, or goodwill.

You agree to defend and indemnify Snapiens, its affiliates, employees, and partners from any claims or damages arising from:

• Your misuse of the Services; • Violation of laws or third-party rights; • Content you upload, share, or distribute.

Snapiens complies with GDPR, CCPA, and other applicable global privacy regulations. A separate Data Processing Addendum (DPA) is available for business clients.

For detailed privacy practices, see our Privacy Policy.

These Terms are governed by the laws of Delaware, USA.

Any disputes will be resolved through binding arbitration under the rules of the American Arbitration Association (AAA). You waive your right to participate in class or collective actions.

EU and UK consumers retain the right to pursue claims under their local jurisdictions.

Snapiens shall not be liable for any delay or failure caused by events beyond reasonable control, including natural disasters, internet outages, or government restrictions.

Snapiens may update these Terms periodically. Updates will be announced via our website or email. Continued use of the Service constitutes acceptance of the revised Terms.

Snapiens Inc. 251 Little Falls Drive, Wilmington, DE ,19808 United States contact@snapiens.com

These Terms may be translated into other languages for convenience. In case of conflict, the English version prevails.